Thank you for choosing www.saqrme.com, the online store owned and operated by Al Saqr Industries L.L.C. We strive to provide you with a seamless and efficient delivery experience. Please review the following Delivery Information before placing your order:
1. Delivery Area
We currently offer delivery within the United Arab Emirates, including Sharjah and its surrounding areas. Please ensure that your delivery address is within our designated delivery area.
2. Delivery Timeframes
2.1. Standard Delivery: Our standard delivery timeframe is typically 2-4 business days from the date of order confirmation, subject to product availability and destination. Please note that certain factors, such as public holidays or unforeseen circumstances, may impact delivery times.
2.2. Express Delivery: For select products and locations, we offer an express delivery option with expedited shipping. The delivery timeframe for express delivery is 1 to 2 days business days.
3. Delivery Charges
3.1. Standard Delivery: We offer standard delivery at a flat rate of AED 15 for orders below AED 100, and delivery is free for orders above AED 100.
3.2. Express Delivery: Express delivery charges vary based on the product and delivery location. The exact charges will be provided from the customer care.
4. Tracking Your Order
Once your order has been dispatched, you will receive a confirmation email containing your order details and a tracking number. You can use this tracking number to monitor the status of your delivery on our website or through our designated courier partner’s tracking portal.
5. Delivery Process
5.1. Our delivery partners will make reasonable efforts to contact you on the provided phone number to schedule the delivery. If multiple delivery attempts are unsuccessful, your order may be returned to our warehouse, and additional delivery charges may apply.
5.2. For security and verification purposes, please ensure that a valid ID is presented upon delivery. The authorized recipient’s name on the ID should match the name on the order.
6. Delivery Guidelines
6.1. Please ensure that your delivery address and contact information are accurate and complete. We will not be responsible for delays or non-delivery resulting from incorrect or incomplete information.
6.2. For high-rise buildings and gated communities, please provide any necessary access codes, building names, or other relevant details to facilitate smooth delivery.
7. Delivery Restrictions
7.1. We are unable to deliver to P.O. boxes. Please provide a physical address for delivery.
7.2. Delivery times for perishable or time-sensitive items , if any, may vary and will be indicated during the checkout process.
8. Contact Us
If you have any questions or need assistance regarding your delivery, please contact our Customer Support team at [email@example.com]. We’re here to help!
Al Saqr Industries L.L.C reserves the right to modify or update this Delivery Information without prior notice. It is advisable to review this information before placing your order to stay informed about our delivery procedures.