Effective Date: [01/09/2023]
Thank you for shopping at www.saqrme.com, the online store owned and operated by Al Saqr Industries L.L.C. We are committed to providing you with a positive shopping experience. Please review our Product Returns and Refund Policy to understand the terms and conditions governing returns and refunds.
1. Returns Eligibility
1.1. We accept returns for eligible products within 7 days of delivery.
1.2. To be eligible for a return, the product must be unused, in its original packaging, and in the same condition as when received.
2. Products Excluded from Returns
2.1. Certain products are non-returnable and non-refundable due to health, hygiene, or safety reasons. These include, but are not limited to, personal care items, perishable goods, and custom-made or personalized products.
3. Initiating a Return
3.1. To initiate a return, please contact our Customer Support team at [email@example.com]. Please provide your order number, a description of the issue, and any relevant photographs.
3.2. Our Customer Support team will guide you through the return process and provide you with a return authorization and instructions.
4. Return Shipping
4.1. You are responsible for the cost of return shipping unless the return is due to a mistake on our part or a defective product.
4.2. Please ensure that the product is securely packaged to prevent damage during transit.
5. Inspection and Refund Process
5.1. Once we receive the returned product, it will be inspected to ensure it meets our return eligibility criteria.
5.2. If the return is approved, a refund will be processed to the original payment method within 7-15 business days. The refund amount will exclude any original shipping charges.
6. Refund Timeline
6.1. The time it takes for your refund to appear in your account may vary depending on your payment method and financial institution.
6.2. If you have not received your refund within a reasonable timeframe, please contact our Customer Support team.
7. Damaged or Defective Products
7.1. If you receive a damaged or defective product, please contact us immediately at [firstname.lastname@example.org]. We will guide you through the return and replacement process.
8.1. We currently do not offer direct product exchanges. If you wish to exchange a product, please follow the return process and place a new order for the desired product.
9. Contact Us
If you have any questions or need assistance regarding returns and refunds, please contact our Customer Support team at [email@example.com].
Al Saqr Industries L.L.C reserves the right to modify or update this Product Returns and Refund Policy without prior notice. It is advisable to review this policy before making a purchase to understand our return and refund procedures.